Our Services

We support the complete loan lifecycle—from application intake to disbursement—with trained teams and defined processes that align with your credit and operational policies.

Application Processing

Capture and validate loan applications (personal, business, retail), check completeness of forms and supporting documents, and route files for verification and assessment.

Document Verification

Verify identity, income, and address documents as per your checklist. We flag discrepancies and maintain audit trails for each file.

Credit Assessment Support

Support your credit team with data compilation, bureau report summarization, and preparation of assessment packs so decisions can be made faster.

Disbursement Coordination

Coordinate post-approval steps: documentation signing, disbursement checklists, and handoff to finance—reducing delays and errors.

We handle back-office operations that keep your banking and account-opening processes running smoothly and in line with KYC/AML requirements.

Account Opening Processing

Process new account opening forms, validate KYC documents, and support data entry and system updates as per your workflow.

KYC & AML Verification

Perform identity verification, address verification, and AML checks in line with RBI and your internal policies. We maintain clear audit logs and escalation paths.

Transaction Monitoring

Support transaction monitoring and exception reporting so your compliance team can focus on investigation and decision-making.

We provide multichannel customer support for banking and loan-related queries, helping you maintain service levels and customer satisfaction.

Inbound & Outbound Calling

Handle inbound queries on loans, accounts, and products. Execute outbound campaigns for follow-ups, reminders, and product information.

Email Support

Manage email queues with defined response times and templates, ensuring consistent and compliant communication.

Chat Support

Offer real-time chat support for FAQs and standard requests, with escalation to voice or specialist teams when needed.

We support soft collections and payment follow-up in a compliant, professional manner—with clear scripts and reporting.

Soft Collections

Reminder calls and payment follow-up using agreed scripts and timelines, with full call logging and outcome reporting.

Reminder Calls

Scheduled reminder calls for due dates and overdue instalments, aligned to your collection policy.

Payment Follow-up

Follow-up on promised payments and payment plans, with updates fed into your system and escalation as per SLA.

Outbound telemarketing for lead nurturing, product offers, and cross-sell—with compliance to Do Not Call (DNC) and your internal guidelines.

Personal Loans

Targeted outbound for personal loan offers, eligibility checks, and application assistance.

Business Loans

Outbound campaigns for business loan and working capital product awareness and lead qualification.

Credit Cards

Card activation, limit enhancement, and usage campaigns with clear disclosure and consent handling.

Insurance

Telemarketing support for loan-linked and standalone insurance products, in line with IRDA and your compliance norms.